Refund Policy

Effective Date: 01-01-2024

At Guitar Chord Book, we value your satisfaction and strive to ensure your experience is positive. Please review our refund policy carefully to understand your rights and responsibilities.

Refund Eligibility for Digital Products

Due to the nature of digital products, refunds are not typically provided once the ebook has been successfully downloaded. However, we may issue refunds under the following circumstances:

The product was not delivered due to technical issues on our end.
The product is significantly different from the description on our website.
A duplicate order was placed by mistake.

If you meet these criteria, you may request a refund within 14 days of your purchase.

Requesting a Refund

To initiate a refund, please email us at info@guitarchordbook.com with the following details:

Your full name.
The order confirmation number or receipt.
A clear explanation of the issue.

Our team will review your request and respond within 5 business days.

Refund Processing

If your refund is approved, we will process it to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

If you do not receive your refund within 15 business days after approval, contact us at info@guitarchordbook.com for further assistance.

Non-Refundable Items

We are unable to issue refunds for the following:

Digital products that have been successfully downloaded or accessed.
Sale or promotional items.
Gift cards.

Damages and Technical Issues

If you experience technical issues while downloading your ebook or if the file is corrupted, contact us immediately at [insert email]. We will provide a replacement file or resolve the issue promptly.

14-Day Cooling-Off Period for the United States

Residents of the United States are entitled to a 14-day period to request refunds for digital products under applicable laws. However, once the ebook has been downloaded or accessed, refunds may not be issued unless the product meets the criteria outlined above.

Contact Us

For questions or concerns about your purchase or this refund policy, please contact us at:
Email: info@guitarchordbook.com