Refund Policy

Effective Date: January 1, 2025

At Guitar Chord Book, your satisfaction is important to us. Please review the following refund policy to understand your rights and responsibilities when purchasing our digital products.

Refund Eligibility for Digital Products

Because our products are digital and accessible immediately after purchase, refunds are generally not provided once the ebook has been successfully downloaded or accessed.
However, a refund may be issued in the following situations:

The product was not delivered due to a technical issue on our end
The product is significantly different from the description on our website
A duplicate order was placed by mistake

If you believe you qualify for a refund, you must submit your request within 14 days of purchase.

Requesting a Refund

To request a refund, please contact us at [email protected] and include:

Your full name
Your order confirmation number or receipt
A clear explanation of the issue

Our team will review your request and respond within 5 business days.

Refund Processing

If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to finalize the refund on their end.

If you do not receive your refund within 15 business days after approval, please contact us at [email protected] for assistance.

Non-Refundable Items

We are unable to issue refunds for:

Digital products that have been successfully downloaded or accessed
Sale or promotional items
Gift cards

Damages and Technical Issues

If you experience technical issues when downloading your ebook or if the file is corrupted, please contact us immediately at [email protected].
We will provide a replacement file or resolve the issue as quickly as possible.

14-Day Cooling-Off Period (United States)

Residents of the United States may request a refund within 14 days of purchase.
However, once the ebook has been downloaded or accessed, refunds may not be issued unless the product meets the criteria listed above.

Contact Us

For questions or concerns regarding your order or this refund policy, please contact us at:
Email: [email protected]